How can I cancel my order?
If you have a solsticemed.com account, you may act quickly to cancel an order yourself on our website by using the following steps:
- 1. Click the "my account" link located in the upper right corner of any solsticemed.com page.
- 2. Click "orders"
- 3. When your orders list appears, choose the order you wish to cancel by clicking on the order number.
- 4. When that order page appears, simply click on "click here" where indicated to cancel your order. This is located at the bottom of your order information under the blue "Print order" and "View all orders" buttons.
- 5. You will then be asked to confirm that you wish to cancel the order.
- 6. Please be aware that the message "Cancel request being processed" does not mean that the cancellation is finalized. It simply means that a cancellation attempt is underway. You will need to revisit your list of orders at a later time (usually within 20 minutes) to confirm cancellation.
If you receive an e-mail message that we were unable to cancel your order, or the order status reads as "processing" after you have attempted cancellation, please contact a Customer Care Specialist immediately by phone. While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. You can reach a Customer Care Specialist by dialing 1-888-221-3496.
If you wish to edit or modify an order that has already been placed, you will be able to make the necessary changes for approximately 2 hours after the order is placed. During this time, you will also be able to successfully cancel your order, if required. Changes to your processing order can include billing information, the shipping address, and/or item quantity modifications.
If changes to your pending order are possible, the order will be cancelled and the items from the order, as well as any credits or promotions, will be automatically re-added to your shopping bag. You can then re-place the order after making the desired revision(s) to the purchase. A new order number and confirmation email will be generated. The confirmation email will be identical to the ones currently sent with the exception that it will contain a link titled "edit an order that is still processing."
