I received an incorrect item in my order, what should I do?

We sincerely apologize for any inconvenience receiving this incorrect item has caused. Please verify that the product you did receive is not listed in your order by following the instructions below:

1. Review the shipment confirmation e-mail you received when your order shipped.
2. Or, customers with a solsticemed.com account can click the "your account" link in the upper right corner of any solsticemed.com page.
3. Click "orders"
4. Choose the order number from the list provided.
5. Scroll down to view the items that were ordered.
6. If the item that you received is not listed, please e-mail us using the following address: orders@solsticemed.com

In your e-mail, please include the following information:

• Your order number

• The name of the product you received by mistake.

• If applicable, the product that you did not receive in your order.

• Whether you prefer a refund or a replacement order.

A Customer Care Specialist will respond to your message as quickly as possible.