My order was damaged or defective, how do I get a replacement?
We are very sorry to hear that your order arrived damaged or defective. Solsticemed.com tries to always provide the highest level of service possible.
You have 5 business days to report receipt of damaged goods. These items must remain in its original packaging for inspection by the shipping carrier.
We will be happy to replace the damaged/defective items in your order. Please do not throw away the damaged/defective items until you have spoken with a Customer Care Specialist who will advise you and how to return the damaged goods.
To have this issue resolved in the most time efficient manner, we ask that you contact a Customer Care Specialist by e-mailing us using the following address: orders@solsticemed.com
In your e-mail, please include the following information:
- Your order number.
- The name of the product you received damaged or defective.
- Whether you prefer a refund or a replacement order.
A Customer Care Specialist will respond to your message as quickly as possible.
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I took 1 st mortgage loans when I was very young and this supported my business a lot. But, I require the collateral loan also.