What is the solsticemed.com return policy?
Returns Policies
Your complete satisfaction is our ultimate goal. You may return any item shipped by solsticemed.com, keeping the following in mind:
Returns and exchanges are accepted within 15 business days of receipt of shipment. These returned items must be unopened and in new condition.
We'll request a refund after we receive and process your return. A refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
Please consider the following timeline regarding refunds:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank/credit card company to process the refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
Please note: Only products purchased at solsticemed.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at 1.888.221.3496 or via email at orders@solsticemed.com.
For your protection and to ensure prompt delivery, we recommend that you send your return via DHL, Fed Ex, UPS or registered mail. Shipping fees are not refundable.
All returns should be addressed to:
Solsticemed.com
Returns Department
215 W. Ann Street
Los Angeles, CA 90012
Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.
Returning Sexual Well-Being Items
We are sorry, but, unless they have a manufacturer defect, we do not accept returns for items purchased from our Sexual Well-Being store. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging within 30 days. Items returned without original packaging will not be refunded.
